Returns Policy

Ready-Made Frames

We want you to love your frames! Ready-made frames may be returned within 30 days of delivery for a full refund, subject to the following conditions:

• Items must be unused, in original packaging, and in resalable condition.
• Glass must be intact and unbroken.
• Return shipping is the responsibility of the customer unless the item arrived damaged or defective.
• Refunds are processed within 5-7 business days after we receive the return.

Custom Framing Orders

Custom framing is made specifically for you, so custom orders are generally non-refundable. However, we stand behind our work:

• Quality Guarantee: If there's a defect in materials or workmanship, we'll repair or remake it at no charge.
• Satisfaction: If you're not satisfied with the result, contact us within 7 days and we'll work with you to make it right.
• Damage in Transit: If your custom order arrives damaged, we'll repair or remake it at no charge.

Exchanges

Want a different size or style? We're happy to process exchanges for ready-made frames within 30 days. Contact us to arrange the exchange.

Damaged or Defective Items

If your order arrives damaged or defective:

1. Contact us within 48 hours of delivery.
2. Send photos of the damage to hello@modelhomeart.com.
3. We'll arrange a replacement or refund promptly.

Please keep the original packaging until the issue is resolved.

How to Return

1. Contact us at hello@modelhomeart.com to request a return.
2. We'll provide a return shipping address and any necessary instructions.
3. Pack the item securely in its original packaging.
4. Ship the item and provide tracking information.
5. Refund will be processed within 5-7 business days of receipt.